Refund Policy

Returns: 

We want you to love your hand-cut Evergreen cards and bookmarks! If for any reason you are not totally satisfied with your purchase, please return it postage-prepaid within two (2) weeks from the date of delivery to Evergreen Cards USA, 6854 Prince Dr, Colorado Springs, CO 80918 for exchange or full refund (less original shipping and handling charges). Please also notify us via email of your shipment and the reason for your return.  Please note that all custom-order sales are final and are not eligible for exchange or refund.

When returning items, you should consider using a trackable shipping service or purchase shipping insurance as we cannot guarantee that we will receive your returned item(s).

Refunds (if applicable):

Once your return is received, we will send you an email to notify you that we have received your returned item(s) and will process your refund. A credit will automatically be applied to and show up on your credit card or original method of payment within a few days.

Late or missing refunds (if applicable): 

If your refund hasn't been posted within 10 days of the above notification of receipt email, please contact us.

Exchanges (if applicable): 

We only replace items that are clearly defective or that have been damaged during shipment. If you need us to replace an item/items, please email us your request. Please also attach a picture of the defective or damaged item(s) to your email request. Depending on where you live, it may take some time for your exchanged product(s) to reach you.

If you have any additional questions or concerns, please contact us directly for a personal response.